INF Hop! Travel Assistance For USA

Ideal for Value MembershipModerate to Severe Pre-Existing ConditionsVisitors Worldwide Outside of USA

INF Hop! Travel Assistance Insurance

Hop! requires members to contact Hop Assist within certain times to access benefits. Non-Life-Threatening Medical Assistance requires notification within 7 days of first symptom. Life-threatening Medical Assistance need to be reported within 48 hours of first symptom. Travel Assistance requires notification within 24 hours of the incident.

INF Hop! Travel Assistance for older travelers with pre-existing conditions

Hop! Travel Assist is a travel assistance membership program for international trips, offering 100% payment for Medical and Travel Assistance to the listed maximum in the membership general conditions.

Hop! Travel Assist is an innovative approach to solving for travelers needs while they are visiting a new country. Hop! provide medical assistance for travelers, ensuring peace of mind while on the road. Hop! has benefits for cruise, trip cancellation, pre-existing conditions, and much more!

One of the unique features of Hop! Travel Assist is the guaranteed cashless claims process. This means that if a member uses Hop! assistance services, they don't have to worry about paying out of pocket for medical expenses. Instead, Hop! takes care of everything for them, making it incredibly easy and stress-free to use the program.

INF strongly recommends enrolling in the Ultra Plus, VIP, VIP Plus- which provides comprehensive coverage for full pre-existing, acute onset of pre-existing conditions, and COVID-19

Key benefits of INF Hop! Travel Assistance Insurance

signal_cellular_alt Comprehensive Benefits

coronavirus COVID-19 covered

ecg_heart Pre-existing conditions

local_hospital Choice of PPO Network

person VIP Airport Assistance (add-on)

call 24/7 Medical Concierge

Key Highlights of Visitors Care

INF Hop! Travel Assistance - Key Highlights

  • Medical Assistance for Pre-Existing Conditions.
  • Now with Cheaper Rates.
  • All plans cover 100% of Eligible Medical Expenses with medical access expenses of $0, $100, $250, $500, $1k, $2.k, and $5k
  • Covers Pre-Existing Conditions for Stablization & ER to 100% of Assistance Level.
  • HOP Assist makes your appointments 24/7.
  • Guaranteed Cashless Claims via Hop! Assist.
  • SmartDelay.
  • Travel Assistance Membership Package.
  • Trip interruption benefit.
  • All plans have 100% co-insurance (We cover 100%) and no deductible.
  • this makes all the appointments for you- no more hassle of finding a provider who will accept you plan. This do everything on the backend to make sure it's completely cashless
  • PPO Discounts via United Healthcare (Including Discounts on Vaccinations).
  • Free Priority Pass Airport Lounge Membership

INF Hop! Plan Basics

  • Hop! plans are Travel Assistance:
    • Avoid terms like: Insurance, Deductible, Plan Maximum
    • Say terms like: Travel Assist Membership, Medical Access Expense, Medical Assistance Level
  • Hop! Plans are designed to:
    • Provide some level of stabilization for individuals experience unexpected events while traveling,
    • They are not meant to be a full-coverage comprehensive plan like INF Elite or Premier
  • Hop! Plans cover:
    • Stabilization of conditions
    • Some pre-existing conditions
    • DO NOT COVER: Ongoing treatments, Follow Up treatments

INF Hop! Travel Assistance Summary

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INF Hop! plans Eligibility
  • This plan is available for Non-US Citizens & anyone visiting USA ,Canada,Mexico and traveling worldwide outside their home country.
  • Maximum travel days per trip : 60 days.
  • Available to visitors to the USA who have not yet arrived in the United States
  • Access to non-insurance 24/7 emergency travel assistance services.
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Specific features and benefits of the HOP! Plan

The Traveler can purchase an optional rider at the time of application. The optional riders provide additional coverage for a minimal charge.

  • Hop provides the following Trip Assistance Benefits:
    • Trip cancellation
    • Trip delay
    • Missed connection
    • Baggage delay
    • Lost Baggage
  • Travel Assistance claims must be reported in 1 day (24 hours) after incident occurs to activate any benefits

INF Hop! Travel Assist - Frequently asked questions

1. What is HOP – Travel Assist?

Hop! Travel Assist is a travel assistance membership program that provides medical and travel assistance for travelers worldwide, especially for those with pre-existing conditions. Hop! covers 100% of the expenses for the stabilization of sicknesses and accidents (whether new or pre-existing) up to the medical assistance level or pre-existing assistance level, as determined in the membership subscription agreement.

One of the unique features of Hop! Travel Assist is the guaranteed cashless claims process. This means that if a member uses Hop! assistance services, they don't have to worry about paying out of pocket for medical expenses. Instead, Hop! takes care of everything for them, making it incredibly easy and stress-free to use the program.

Note: Hop! requires members to contact Hop Assist within certain times to access benefits. Non-Life-Threatening Medical Assistance requires notification within 7 days of first symptom. Life-threatening Medical Assistance need to be reported within 48 hours of first symptom. Travel Assistance requires notification within 24 hours of the incident.

2. How does Hop! Travel Assist work?

When a member needs medical or travel assistance while traveling, they can simply call Hop! Travel Assist to start the process. Hop! will then make all the necessary arrangements for the member, such as appointments with doctors, hospitals, and other healthcare providers, transportation, accommodation, legal advice, and more. Hop! will also pay for all the expenses directly, so the member does not have to worry about paying out of pocket or filing claims

3. What are the benefits of Hop! Travel Assist?

Hop! Travel Assist offers various benefits for travelers, such as:

  • COVID-19 coverage: Hop! covers COVID-19 related expenses up to the medical assistance level of the plan.
  • Pre-existing conditions coverage: Hop! covers pre-existing conditions up to the pre-existing assistance level of the plan, as long as they are stable and controlled before the trip.
  • Cruise coverage: Hop! covers cruise passengers up to the medical assistance level of the plan, without any additional fees or exclusions.
  • Trip cancellation coverage: Hop! covers trip cancellation expenses up to $500 per person or $1,000 per family, for any reason, as long as the trip is cancelled at least 48 hours before departure.
  • Other benefits: Hop! also covers emergency dental treatment, emergency cash advance, lost or stolen passport assistance, lost luggage assistance, and more
4. What are the plans and prices of Hop! Travel Assist for visitors to the USA?

Hop! Travel Assist offers five plans with different levels of coverage: Classico ($10K), Ultra ($30K), Ultra Plus ($60K), VIP ($100K), and VIP Plus ($250K). The prices vary depending on the age of the traveler, the duration of the trip, and the destination. You can compare the plans and prices here

5. Does INF insurance cover medical tourism?

INF insurance will not cover visitors to US if they are already sick, if a traveller is already in the hospital, expecting to use the insurance, if travelers have scheduled medical procedures, or if travelers are seeking on-going treatment.

If a visitor proceeds to do any of the preceding, it may result in the cancellation of coverage, full refund of the amount paid, and all claims denied. INF has a 5 day waiting period for new sickness / pre-existing coverage if the traveler has already arrived in the United States.

6. Hop! Travel Assist will cover pre-existing conditions?

Yes. Hop! plans offers medical Assistance for Pre-Existing Conditions.

7. What are the advantages of buying Hop! Travel Assist?

Hop! Travel Assist is a travel assistance membership program for international trips, offering 100% payment with no deductible. Hop plans offers Travel, Medical and Security Assistance for travelers visiting worldwide outside their home country. Hop! Travel Assist is the guaranteed cashless claims process. Hop! has benefits for cruise, trip cancellation, pre-existing conditions, and much more

8. Do the INF Hop! Travel Assist cover trip cancellations or interruptions?

Yes. Hop! Travel Assist offers coverage for trip cancellations or interruptions for travelers visiting worldwide outside their home country.

9. What is travel assistance?

Travel assistance by Hop includes medical support, travel benefits, and a 24/7 concierge team. We coordinate all your benefits for you to ensure you never pay out of pocket from medical and travel assistance. Hop offers medical assistance for pre-existing conditions and utilizes United Healthcare PPO in the United States

10. What is an access expense?

An Access Expense is a non-refundable deposit to be paid before medical assistance is provided. There is only 1 access expense to be paid during the duration of your membership.

11. How to create an account for HOP Assitance?

Once you subscribe for a Hop Membership- go to the “My Account” section on the top of the page, and click “Sign In”. After, click the “Sign Up” button on the log in link and set up your password for your new account.

12. What is an Assistance Level?

Assistance levels are the amount of benefits payable under the membership. For example, if you choose an assistance level of $300,000 – this means your membership entitles you to $300,000 of benefits.

Steps to buy travel insurance

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INF Insurance Plans - Faq's

1. Can a Green Card holder buy INF plans?

Yes, Green Card holders are eligible to enroll in the INF Plans as long as they maintain a residence outside the US.

2. Can I purchase INF travel insurance plans if I am already abroad?

Yes, people who are already in the US, can buy the INF plans, but they must get prior permission to apply for INF plans. To do this, they must submit the following forms:

  • Latest I -94
  • Health attestation form
  • Any prior health insurance information (if applicable)

The I-94 form is a government doc that can be filled out on line, they should choose “Get most Recent” on the website here: https://i94.cbp.dhs.gov/ and you should complete this “health attestation form”.

Note : Hop Travel Assist plans are not available if visitors are already in abroad

3. Can I purchase INF travel medical insurance if I already have pre-existing conditions?

Yes, you can purchase INF travel medical insurance even if you have pre-existing conditions. INF offers INF Premier, INF Premier Plus, INF Elite, INF Elite Plus, INF Elite 90, Hop Travel Assist, Hop Mindoro Assist, Hop WorldHopper and Hop Trip Assist Plus plans that provide coverage for pre-existing conditions. However, coverage for pre-existing conditions may have some limitations and exclusions depending on the plan and your specific condition. It is important to carefully review the policy details and ensure that the coverage meets your specific needs.

4. What is INF travel medical insurance for pre-existing conditions?

INF travel medical insurance for pre-existing conditions is a type of travel insurance that provides coverage for individuals who have pre-existing medical conditions.

The INF insurance plans are designed to provide coverage for medical emergencies and unexpected medical events that may occur while traveling. The plans include benefits such as hospitalization, doctor visits, prescription medication, emergency medical evacuation, and more.

INF offers several insurance plans for travelers with pre-existing conditions, including the INF Premier, INF Premier Plus, INF Elite, INF Elite Plus, INF Elite 90, Hop Travel Assist, Hop Mindoro Assist, Hop WorldHopper and Hop Trip Assist Plus. These plans have varying levels of coverage and benefits, so it is important to review each plan carefully to determine which one best fits your specific needs.

5. What is the INF insurance cost for visitors to the United States?

The cost of the INF visitors insurance will vary depending on the age of the traveler, the type of coverage and the length of your trip. Typically, visitor’s insurance policies cost can start even as low as $1 per day, but will be much higher for older travelers seeking coverage for pre-existing conditions that INF insurance offers.

6. How do I apply for INF insurance?

You can apply for INF insurance online through American Visitor Insurance. You can also call them at +1 (877) 340 7910 to get more information on how to apply for INF insurance from licensed insurance agents.

7. What is the maximum length of coverage in INF insurance?

The maximum length of coverage for INF insurance is 364 days.

8. For which countries can I buy INF travel insurance?

INF insurance is available for international visitors to the United States, Canada or Mexico.

9. What are the requirements for applying for INF insurance?

The main requirements for applying for INF insurance is the travelers passport details and the travel dates. You can apply for INF insurance online on American Visitor Insurance or call +1 (877) 340 7910 to get help in applying for INF insurance.

10. What is the eligibility to buy INF insurance?

INF insurance plans are available for Non-US Citizens & anyone visiting USA ,Canada,Mexico and traveling worldwide outside their home country between the ages of 14 days and 99 years.The coverage duration is available from 5 days up to 364 days.

11. What is the advantage of having the United Healthcare PPO in visitors insurance offered by INF?

The INF plans use the United Healthcare Preferred Provider Organisation (PPO). This means that even if the pre-existing coverage limit is low, customers will still be able to access the full PPO discounts via United Health Care (UHC).

For example : A customer has to go to the Emergency Room (ER) for blood pressure and get a bill of $10,000 and the customer has the INF HOP UltraPlus plan. Although the UltraPlus covers $700 for pre-existing, the customer will get the PPO discount on the bill since it is covered. This in itself can translate to very significant savings such as an 80% discount + $700 paid out. This means your total coverage was $8,700 and out of pocket expense is only $1,300.

Best travel insurance with pre existing conditions

Travel Insurance tips for Pre-Existing Conditions

Here are some travel insurance tips for travelers with pre-existing conditions:

  1. Choose a travel health insurance plan that covers pre-existing conditions.
  2. Read the policy carefully to understand what is covered and what is not.
  3. Be aware of any waiting periods for coverage of pre-existing conditions.
  4. Consider buying a visitors insurance policy with higher coverage limits.
  5. Carry a copy of your medical records and list of medications with you when traveling.
  6. Ensure that you carry your medical prescription and medicines during your trip.
  7. Know how to access medical care in your destination.
  8. Contact your visitors insurance provider immediately in case of any medical emergency.
  9. Disclose all pre-existing conditions when buying visitors health insurance.
  10. Follow all necessary procedures to file a claim for reimbursement of medical expenses.

What are the INF pre-existing conditions travel insurance options?

There are several US travel insurance plans available for international travel, however most of these travel insurance plans exclude pre-existing conditions. This means that a travel insurance plan will not cover the costs of treating a pre-existing medical condition. The insurance company can therefore deny a claim if the ailment was pre-existing when the travel insurance was purchased.

INF is the only US insurance provider who is offering visitors travel insurance coverage for pre-existing conditions without limiting it to acute onset of a pre-existing condition. The INF Elite insurance plans cover pre-existing conditions up to a clearly defined pre-existing conditions limit which is different from the policy maximum. It is very important to compare the different travel insurance for pre-existing conditions coverage for the price and coverage details before buying the US travel insurance.

What are the important factors for pre existing conditions visitors health insurance?

The following are the important factors to consider while purchasing travel insurance for pre-existing conditions

  1. The definition of pre-existing conditions and the look back period under the policy.
  2. The eligibility age limit for pre-existing conditions coverage.
  3. Whether pre-existing condition coverage is limited to acute onset of pre-existing conditions.
  4. The coverage limit for pre-existing conditions which is different from the policy medical maximum.
  5. The deductible and out of pocket expenses for pre-existing conditions coverage.

Why is pre-existing conditions travel health insurance important?

There are many international travelers who have medical ailments and it is important for them to be well informed about visitors insurance for pre-existing conditions. Many of the regular travel insurance plans exclude any coverage for pre-existing conditions. The definition of pre-existing conditions varies for different insurance providers as they have a ‘look back’ period and any medical ailments during this look back period would be considered pre-existing. At American Visitor Insurance, we offer plans which do offer coverage for acute onset of a pre-existing condition, as well as full coverage for pre-existing conditions up to a clearly defined limit in the policy document. All of these details can be better understood by using our facility for comparing visitors insurance for pre-existing conditions.

How does pre-existing conditions travel insurance work?

Pre-existing conditions travel insurance plans are designed to provide coverage for conditions that existed or still exist which started before the insurance plan became effective. Normally , travel insurance provides coverage for unexpected medical emergencies, trip cancellation, baggage delay and loss and medical emergencies and hospitalization. The plans that cover pre-existing conditions can vary from one provider to the other.They also have limitations for age factor and do not provide coverage for most people above 70.It is important to review the policy carefully to see if it covers the things that you want to get coverage.

Pre existing condition is defined as the medical condition that has been diagnosed with or received treatment for certain period of time before the policy became effective.

Coverage exclusions: The pre -existing condition travel insurance may restrict the coverage for some specific conditions,and will have limitations around the age of the individual, or have waiting periods to start coverage.

Medical emergency coverage: If the traveler experiences medical emergency related to the pre-existing condition, during the trip, then the insurance will cover the eligible medical expenses.

Trip cancellation or Interruption: Some plans will provide coverage for trip cancellation related to the pre existing condition in case you need to cancel the trip for the medical issue.

Claims: For a covered claim, you need to file a claim with the insurance provider

Reviewing the policy: Before purchasing the plan, carefully review the policies terms and condition to understand the coverage, limitations and requirements for pre-existing conditions.

Pre-existing conditions coverage - FAQ's

01. How do I know if my pre-existing condition is covered by travel insurance?

Unfortunately, this simple question has a fairly complicated answer. The answer is: it depends. Firstly, it depends on whether you are a US resident traveling outside the US or a visitor to the US. US residents can purchase trip cancellation insurance that can cover pre-existing conditions and even plans that are travel medical only without cancellation often are more generous in their coverage of pre-existing conditions. These plans may have specific requirements in order to waive the usual exclusion of coverage for pre-existing conditions (like purchase them within a certain number of days of your initial trip deposit or that you have a primary domestic insurance plan in the US), so you should check these details carefully if this is important to you.

Non-US residents or US residents traveling into the US have much more limited options to insure their pre-existing conditions are covered. Some plans offer coverage for "acute onset" of pre-existing conditions. However, this is misleading, since a careful look at their definition excludes chronic or congenital disorders from such coverage. Chronic illnesses are those that worsen over time and congenital disorders are issues one is born with. They exclude emergencies due to chronic illness because they will say that is not "acute" it is simply a worsening of your condition. There are only two policies we know of that offer coverage for pre-existing medical conditions. They are INF Premier and INF Elite plans.

Firstly, they define pre-existing conditions in the following way: A pre-existing condition is a condition for which the insured received treatment or took medication for in the previous 12 months before the start of the policy. If the medication dosage has not changed and is taken as a maintenance medication, this would NOT count as a flare up or treatment of the condition. In that case, very stable conditions that have no flare ups in the past 12 months are not even excluded as pre-existing conditions. Conditions that have had flare ups or doctor recommended treatment or change in medication, are still covered by the plans but with a higher deductible and a lower maximum.

INF Elite (also INF Elite 90) are comprehensive plans offering fairly complete coverage. INF Premier is a fixed plan. Find details on these plans here.

The above plans must be purchased for at least 90 days and can be quite pricey for seniors, but they offer the only real coverage for chronic conditions.

The other option, of course, is to take a plans with little ($1000) or no coverage for pre-existing conditions and take a risk that that condition will not flare up during the trip.

02. What does full coverage for Pre-Existing Conditions mean?

INF plans boast they offer "full" coverage for pre-existing conditions. This can be a little misleading. Firstly, any regular treatment or medication that is required by the condition is never covered. The main advantage to the INF Elite and INF Premier is that they cover sudden illness/injury regardless of whether it is pre-existing or not. The only difference is that a pre-existing condition will be covered with a higher deductible at at a lower maximum than any other "new" illness or injury. However, coverage is not limited to an emergency or life-threatening situation.

03. What does acute onset of pre-existing conditions mean?

The "Acute Onset of a Pre-Existing Condition" is a sudden and unexpected outbreak or recurrence of a pre-existing medical condition which occurs without any advance warning either in the form of physician recommendations or symptoms and requires immediate care (within 24 hours of first symptoms). A Pre-Existing Condition that is a chronic or congenital condition or that gradually becomes worse over time will not be considered acute onset.

The acute onset coverage benefit does not include coverage for known, scheduled, required, or expected medical care, drugs or treatment existent or necessary prior to the effective date of coverage. An example of this might be someone who has a food allergy or bee allergy and is unknowingly exposed to their allergen and requires immediate medical attention.

04. What is the difference between Full Pre-Existing & Acute Onset Insurance?

Acute onset of a pre-existing condition can be defined as the sudden & unexpected occurrence of a pre-existing condition which requires in-patient, emergency hospitalization within 24 hours of exhibiting first symptoms. The main difference between acute onset & full pre-existing is that with Full Pre-Existing coverage, is that one is covered for all pre-existing conditions and associated medical costs and this includes follow up visits, hospitalizations and doctor’s visits, etc. The acute onset coverage will only cover the in-patient hospitalization expense.

05. What are the limits of Full Pre-Existing plans under INF travel insurance?

Full Pre-existing means we will cover any issue regarding a pre-existing condition, however, if one is traveling to the United States solely for medical treatment, that will not be covered. INF plans do not cover any medical tourism related claims. Pre-existing conditions under the INF plans are covered with a higher deductible and a lower maximum than other illnesses or injuries. These are chosen or specified when you purchase you plan.

06. Do INF travel insurance plans really cover all pre-existing conditions?

Yes, the INF policies will cover any pre-existing issue that the traveler may have during their stay in the United States. This includes blood pressure, diabetes, kidney related issues and arthritis, all of which are covered by the INF Premier, INF Premier Plus, INF Elite, INF Elite Plus and INF Elite 90 Plans.

07. Why are Full Pre-Existing plans more expensive than other visitors insurance plans?

The insurance company takes on an enormous risk by insuring individuals and including coverage for pre-existing conditions without any prior medical examination. Under the INF plans, you are paying more, but you are getting the full value for the money you pay given the very high cost of US healthcare. With the INF Premier, INF Premier Plus, INF Elite, INF Elite Plus and INF Elite 90 Plans, even though it is expensive, you can have the comfort of knowing that you are covered for any emergency or contingency. This peace of mind given the expensive US healthcare expense is what makes INF plans worth it despite being expensive.

08. What services are covered under visitors insurance full pre-existing coverage?

The list of covered services under Visitors insurance full pre-existing conditions coverage can be found on the American Visitor Insurance website of the INF Premier, INF Premier Plus, INF Elite, INF Elite Plus and INF Elite 90 Plan pages. INF plans are open to green card holders

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Plan details of INF Hop! Travel Assistance

  • Specific Features:

    • Travel Assistance: Hop! Assist also includes flight, hotel, and rental vehicle rebooking as part of your membership, so you don't have to worry about any additional fees or stress in case of travel changes. With lost passport and travel docs assistance, emergency cash transfer, and guaranteed hotel check-in, you can have peace of mind that you will be taken care of no matter what situation arises.
    • Medical Assistance: Hop! Assist offers medical assistance as part of your membership, including medical clearances and fit-to-fly assessments, physician, hospital, dental, and vision referrals, emergency prescription replacement, dispatch of doctor or specialist, arrangement of visitor to bedside, medical payment arrangements, and medical bill audit.
    • Security Assistance: In terms of security assistance, Hop! Assist has you covered with a range of features such as assistance in mass public disturbances, violent terrorist or extremist incidents, emergency political and security evacuations, hijacking, and more. You can also rely on a 24/7 point of contact to report emergencies and get security and safety advice from duty managers, which can give you a sense of security when traveling to unfamiliar places.
    • Guaranteed cashless claims process: The guaranteed cashless claims process is just one of the many ways that Hop! Travel Assist makes it easy for members to use the program. With Hop! taking care of all the appointments and payment process, members can have peace of mind knowing that they will receive the necessary care without any added stress or financial burden.
  • Extensions:

    • You will be allowed to extend the plan if they have a claim.
    • If extension is at least 60 days it will be more cost-effective.
    • If there is a lapse in coverage it will not trigger the waiting period.
    • Enroll or Extension of the plan of at least 60 days or more will also qualify them for a free Priority Pass
  • Claims:

      Hop! Assist: How to handle claims:
    • HOP! Plans use United Health Care, and members can find providers near them by clicking on the given link and searching by their zip code. The paragraph also explains how to access guaranteed cashless claims through Robin Assist.
    • When a member becomes symptomatic, they can message the Robin Assist team through WhatsApp, phone, or email, and they will be put in touch with a nurse practitioner who can provide immediate consultation over the phone. If it is a life-threatening emergency, the member will be directed to the nearest hospital, and Robin Assist will contact the hospital and provide their eligibility and coverage details on behalf of the member
      Hop! Assist: How to handle claims cont:
    • If the member wants to go to an urgent care or suggest any in-network facility, Robin Assist will contact three options while the member is on the line.
    • They will provide verification of benefit or a "guarantee of payment" to the provider to ensure that it is cashless.
    • Again, they will provide verification of benefit or a "guarantee of payment" to ensure that it is cashless.
  • Pre-existing conditions:

    • Any condition (chronic, congenital, or otherwise), which manifested earlier than the start date of coverage.
    • It is understood that pre-existing conditions in this assistance program may also refer to specific diseases which exist within the body, whether or not known, and that needs or requires a formation or incubation period within the body of the Member before effective date of the plan or the trip (or whichever is later).
    • Common examples of preexistences, just to name a few: kidney or gallstones, obstruction of arteries or veins by blood clots or other, respiratory diseases such as asthma, lung problems, emphysema, HIV, usually related problems blood pressure, glaucoma, cataracts, nephritis, ulcers or gastric diseases, diseases resulting from congenital malformations, genital mycosis,liver abscess, cirrhosis, blood sugar, high cholesterol, high triglycerides, and others.
      Non-life threatening conditions caused by pre-existing conditions:
    • Covered if the symptoms are acute for example:
      1. Chest pain requires some doctor consultation at urgent care due to high BP
      2. Sugar levels are low causing fatigue due to diabetic condition, requiring urgent care visit
    • What is not covered?:
      1. Planned surgeries which are NOT life and death fr example- heart surgery or gallbladder stone removal
      2. In this situation- if not ER we will offer to pay for flight rebooking back home
    • On-going treatment and routine appoints not covered
      Life threatening conditions caused by pre-existing conditions:
    • Must be reported within 48 hour
    • Covered for all procedures / treatments until the patient is stabilized:
      1. Stabilized means the patient is able to leave the hospital
      2. Plan is designed to cover 1-2 maximum specialist visits after stabilization for emergencies
      3. Follow up appointments on an ongoing basis are not covered

What to do when in need of medical assistance?

When a member needs medical assistance while traveling, they can simply call Hop! Travel Assist to start the process. Hop! will then make all the necessary appointments for the member, including appointments with doctors, hospitals, and other healthcare providers.This eliminates the hassle and stress of trying to find medical care in an unfamiliar location.

  • Hop! will take care of the payment process for them.
  • They will work directly with the healthcare provider to ensure that the member doesn't have to pay anything out of pocket (worry-free recovery).

Hop! also offers assistance for prescription drugs, dental emergencies, medical evacuation, and repatriation of remains.

  • In case of an accidental death, Hop! provides coverage for that as well.
  • If a traveler is required to quarantine due to COVID-19, Hop! will cover hotel expenses during that time.

In case of trip interruptions or cancellations, Hop! provides assistance for certain events, such as:

  • If flights are delayed or cancelled, Hop! provides for the cost of rebooking.
  • If a traveler is required to quarantine due to COVID-19, Hop! will cover hotel expenses during that time.
  • Lost or delayed baggage, lost passports or travel documents, and emergency cash transfers are all covered as well.

The travel assist program also offers security assistance while traveling outside of one's home country in cases of:

  • Mass public disturbances, violent terrorist or extremist incidents, and major disasters.
  • There is a 24/7 point of contact to report emergencies and get security and safety advice from duty managers.
  • Optional add-ons include emergency political and security evacuations, hijacking, and kidnap for ransom.

INF Hop! Travel Assistance Benefits

  • Medical Assistance Level Classico: $10,000
    Ultra: $30,000
    Ultra Plus: ​$60,000
    VIP: $100,000
    VIP Plus: ​$250,000
    Medical Assistance for Accident Classico: $10,000
    Ultra: $30,000
    Ultra Plus: ​$60,000
    VIP: $100,000
    VIP Plus: ​$250,000
    Medical Assistance for Illness Classico: $10,000
    Ultra: $30,000
    Ultra Plus: ​$60,000
    VIP: $100,000
    VIP Plus: ​$250,000
    Medical Assistance for Pre-Existing Classico: $300
    Ultra: $500
    Ultra Plus: ​$700
    VIP: $2,000
    VIP Plus: $6,000
    Medical Assistance for COVID-19 (up to age 69) Classico: $10,000
    Ultra: $30,000
    Ultra Plus: ​$60,000
    VIP: $100,000
    VIP Plus: ​$250,000
    Medical Assistance for COVID-19 (Age 70-99) Classico: $10,000
    Ultra: $20,000
    Ultra Plus: $50,000
    VIP: $50,000
    VIP Plus: Not Available
    Medical Assistance Access Expense $0, $100, $250, $500, $1,000, $2,500, $5,000
    Prescription Drug Assistance Classico: $100
    Ultra: $125
    Ultra Plus: ​$150
    VIP: $175
    VIP Plus: ​$200
    Dental Emergency Assistance Classico: $150
    Ultra: $300
    Ultra Plus: $750
    VIP: $1,000
    VIP Plus: $1,250
    Repatriation of Remains & Accidental Death Classico: $10,000
    Ultra: $25,000
    Ultra Plus: ​$25,000
    VIP: $25,000
    VIP Plus: ​$25,000
    Hotel Expenses due to COVID Quarantine Classico: $300
    Ultra: $500
    Ultra Plus: ​$750
    VIP: $1,000
    VIP Plus: ​$1,250
    Air Ambulance (Optional) Classico: $10,000
    Ultra: $50,000
    Ultra Plus: $50,000
    VIP: $50,000
    VIP Plus: ​$50,000
    Medical clearances & Fit-to-Fly Assessments Included
    Physician, hospital, dental, and vision referrals via Hop Assist Included
    Return Travel Arrangement Included
    Emergency Prescription Replacement Included
    Medical Cost containment, expense recovery,and overseas investigation Included
    In-Patient / Out-Patient Care Management Included
    Eyeglasses & Corrective lens replacement Included
    Medical Payment Arrangements Included
    Medical Bill Audit Included
    Arrangement of visitor to bedside Classico: $300
    Ultra: $500
    Ultra Plus: $700
    VIP: $900
    VIP Plus: $1,500
    Medical Equipment Rental & Replacement Classico: $300
    Ultra: $400
    Ultra Plus: $500
    VIP: $600
    VIP Plus: $1,000
  • Trip Interruption (Death or Critical Illness of Immediate Family Member) Economy Ticket
    Trip Interruption (Serious Disaster at Home) Economy Ticket
    Trip Cancellation (up to age 74) Classico: Not Available
    Ultra: $2,000
    Ultra Plus: $2,000
    VIP: $2,000
    VIP Plus: $2,000
    Delay or Cancelled Flight Classico: Not Available
    Ultra:Not Available
    Ultra Plus: $150
    VIP: $150
    VIP Plus: $300
    Missed Connection / Coordination Classico: $100
    Ultra: $200
    Ultra Plus: $450
    VIP: $500
    VIP Plus: $550
    Baggage Delay / Lost Bag Search Classico: $200
    Ultra: $400
    Ultra Plus: $600
    VIP: $800
    VIP Plus: $1,000
    Lost Baggage / Lost Bag Search Classico: $300
    Ultra: $600
    Ultra Plus: $900
    VIP: $1,200
    VIP Plus: $1,500
    Flight Rebooking Included
    Hotel Rebooking Included
    Rental vehicle booking Included
    Roadside Assistance Included
    Guaranteed Hotel Check-in Included
    Lost Passport & Travel Docs Classico: $40
    Ultra: $60
    Ultra Plus: $60
    VIP: $90
    VIP Plus: $90
    Emergency Cash Transfer $5,000
    Up-to-the-minute Travel Delay Reports Included
  • Malicious product tamper and contamination Included
    General travel risk and travel security Included
    Assistance in mass public disturbances, violent terrorist, or extremist incidents Included
    24/7 point of contact to report emergencies and get security and safety advice from duty managers Included
    Illegal detention and arrest Included
    Monitoring and telephone advice throughout the crisis Included
    Emergency political and security evacuations (Optional) Classico: $10,000
    Ultra: $15,000
    Ultra Plus: $20,000
    VIP: $30,000
    VIP Plus: $30,000
    Kidnap for ransom (Optional) Classico: $10,000
    Ultra: $15,000
    Ultra Plus: $20,000
    VIP: $30,000
    VIP Plus: $30,000
    Hijacking (any form of conveyance) (Optional) Classico: $10,000
    Ultra: $15,000
    Ultra Plus: $20,000
    VIP: $30,000
    VIP Plus: $30,000
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INF Hop! Travel Assistance COVID-19 Coverage

  • The Beneficiary must always and without exception contact the Emergency Central, Who in turn will coordinate a virtual appointment by Telemedicine.
  • According to the opinion provided by the Medical Department, if the Beneficiary presents symptoms related to COVID-19, the Assistance Center will coordinate the relevant medical consultation, according to the safety and health protocols of each country.
  • We will cover the expenses incurred up to the medical assistance limit indicated in the voucher.
  • The following expenses will be covered under the same limit:
    1. Hospital Expenses for COVID-19: In case of requiring hospitalization to stabilize the Beneficiary's condition.
    2. Mechanical respirator fees: If the Medical Department, together with the treating doctor, considers the use of a mechanical respirator necessary, the Central will authorize and cover said expense.
  • Note: Vouchers purchased after arrival are subject to a **5-day** waiting period for new sickness assistance (accident coverage there is no waiting period).Memberships must be extended before expiration to avoid waiting period for new sickness assistance.Extension may be subject to underwriting approval from Hop!. Please send extension requests at least week before expiration.

Benefits for Hop! Travel Assist Travel Assist

Benefits for Hop! Travel Assist

Medical Benefits

  • Medical assistance for accident or illness
  • Medical assistance for COVID-19
  • Medical assistance for pre-existing conditions
  • Guaranteed Cashless Claims via Hop Assist
  • Medical clearances & Fit-to-Fly Assessments
  • Medical Cost containment, expense recovery, and overseas investigation
  • Dispatch of Doctor or Specialist
  • Medical Equipment Rental & Replacement and In-Patient / Out-Patient Care Management
  • Air Ambulance (Optional)
  • Prescription drugs, Dental emergency and Repatriation of Remains
  • Emergency Prescription Replacement
  • Medical Payment Arrangements and Medical Bill Audit

Non-Medical Benefits:

  • Trip Interruption (Death or Critical Illness of Immediate Family Member)
  • Transportation of family member due to hospitalization
  • Trip Cancellation (up to age 74)
  • Hotel Expenses due to COVID Quarantine
  • Baggage Delay / Lost Bag Search
  • Missed Connection / Coordination
  • Flight Rebooking and Hotel Rebooking
  • Lost Passport & Travel Docse
  • Emergency Cash Transfer
  • Roadside Assistance
  • Lost Baggage / Lost Bag Search
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Pre-Existing Conditions Medical Assistance

The assistance provided for chronic and / or pre-existing diseases includes the following eventualities:
  • Acute episode or unpredictable event
  • Decompensation of
    • A Chronic issue
    • A Pre-existing diseases know
    • A previously asymptomatic pre-existing condition
What does this mean?

For example- you have high blood pressure which suddenly spikes, and you need to visit and urgent care or emergency room. This is a covered situation.

After you go to the urgent care, you are referred to a specialist. This is a covered situation.

The specialist does an example, prescribes medication, and then considers your situation stablized. This is a covered situation and where the coverage will naturally conclude for this situation.

Note: In ALL circumstances, any medical assistance MUST be arrange by Hop! Assist.

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INF Hop! Travel Assistance

INF - Provider network and how to find hospital or doctor?

INF maintains a wide network of health care providers.
First Health Care Provider Network

Find a network doctor, hospital, lab or health care provider in your area. Health care providers who are in our network have agreed to charge lower prices, which helps lower your health care costs.

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