Dear Customer service,
I am a customer of IMG with the Patriot America plan. The current effective date of my insurance policy is on 24-Sep-2014 and the current expiration date is on 24-Sep-2015.
Washington State University requests me to purchase a plan that meets the new J Visa Requirements. How do I go through the cancellation procedure? Can I upgrade the plan?
Thank you for contacting us at American Visitor Insurance for your J1 Visa insurance
The plan that you currently have is PATRIOT AMERICA
which is suitable to visitors to the US. The specific plan for J1 Visa
holder is another plan called PATRIOT EXCHANGE
from the same company. Since the requirements for J1 Visa has changed, we are suggesting customers to purchase PATRIOT EXCHANGE plan which satisfies the new requirements of J Visa.
If you had the same plan before then you could have upgraded, but since you have a different you will not be able to do that.
But here is something that would be helpful to you. Please send an email to firstname.lastname@example.org and send your certificate number and mention that you need to purchase another plan and cancel this plan. This will waive your cancellation fee and your old plan will be cancelled and the unused premium will be returned and you can purchase the new plan.
We have contacted the Insurance Company and confirmed that this is their procedure.
Hopefully this is helpful!
Here are the links forPatriot Exchange
+1 (877) 340 7910