Insurance Clarification Forum

Hi,
how can I add the lost/damaged luggage and trip cancellation insurance to these plans?
Regards,
Marina

Dear Marina,
Thank you for contacting us at American Visitor Insurance for your visitor health insurance needs!. If you want trip cancellation coverage, then you must purchase a trip insurance policy. The only one available to non-US residents is this one: Round trip international
It offers more generous baggage loss benefits than plain international health insurance plans as well as a trip cancellation benefit. If you do go on your trip, then it offers health insurance while on your trip (often with no deductible).

Please let us know if we can help you in any further.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Hi,
Is a refund available if I return from the US early?
Regards,
Sherry

Dear Customer,
Thank you for contacting us at American Visitor Insurance for your US visitor health insurance needs!. Yes there will be a refund if you return from the US early. The refund will be a full refund if it is before the start of the insurance. If the refund is requested after the coverage has started, the refund is based on a Pro rata basis.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Hi,
I bought a wrong insurance. I am a J-1 holder but I bought Atlas International. I need a insurance which fulfill the requirement of J-1 holder, so is it possible to change the insurance or cancel the insurance that I bought?
Regards,
Ryosuke Sano

Dear Ryosuke,
Thank you for contacting us at American Visitor Insurance for your visitor health insurance needs!. You have to call WorldTrips to cancel your current insurance, Atlas International. Then purchase Atlas America afterwards. With a policy maximum of 50,000, you will have 50,000 coverage for emergency medical evacuation and repatriation.

Please let us know if we can help you in any further.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Hello,
Can I cancel the plan at any time before one year? Are there penalties?
Thanks,
Carolina

Dear Carolina,
Thank you for contacting us at American Visitor Insurance for your visitor health insurance needs!. If you cancel the plan after it has started AND there is no claim filed on the policy, you can get a pro-rated refund of the remaining amount MINUS a $25 cancellation fee.
However, you can renew your policy for only a $5 fee, so it is more economical to purchase only the time you know you need and then extend it as needed. You can extend and purchase a policy for as many days as you like (3 months, 2 months, 45 days, etc). You will receive an email reminding you that the policy is available for renewal in the last month of the policy.
Do let us know if you have any other questions.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Hi,
I want to cancel my insurance policy as I havnt got visa for USA from Pakistan. What procedure I have to follow?
Sunbal Khalil Chaudhari
Ph.D Candidate PMAS-Arid Agriculture University Rawalpindi,
Pakistan

Dear Mr Chaudhari,
Thank you for contacting us at American Visitor Insurance for your US visitor health insurance needs!. You need to contact the insurance company in writing; however they accept email. Be sure to include the name of the insured, date of birth, and certificate number and the reason for the cancellation. If you are canceling before the start date of the policy, you will get a full refund to your credit card which you can expect in 7 to 10 business days. Please note that they will not contact you about the cancellation, but you can check your credit card to look for the credit.
Please note, if you tell us the name of the company or policy you purchased from we can tell you the email address you need to contact. Otherwise, you should be able to find it in your confirmation document (you generally should NOT reply to the confirmation document as it does not go to a valid email address).
We are sorry your travel plans did not pan out and wish you future success wherever you may go.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Hello,
I purchased one insurance yesterday, but I just found that I am still in another insurance plan. Cloud you Cancel this insurance service for me?
Thank you very much,
Jin He

Dear Jin He,
Thank you for contacting us at American Visitor Insurance for your visitor health insurance needs!. To cancel your existing policy, please email WorldTrips directly at orders@worldtrips.com.
Please give us a call if you need further assistance.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Hi,
We have had a change and will not be moving to the Czech Republic so we need to cancel the insurance. Please let me know what I need to do if anything - and will the money be reimbursed to our account?
Thanks,
Marylee


Dear Marylee,
You should contact the insurance company in writing that you wish to cancel the policy (they will accept email). Tell them the certificate number, the names and dates of birth of the insured and the reason for the cancellation. If the policy has not started you will get a full refund. If it has started and no claims have been filed, you will get a pro-rated refund minus a cancellation fee.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Dear Sirs,
This is to inform that effective January 1st., 2014,I am receiving coverage under *The Patient Protection and Affordable Care Act (PPACA).* through Access health Ct. (Attachment enclosed).
I would appreciate to let me know if I need to send you a written notification by mail to request the cancellation of my policy. Also if a refund of my premium applies due that I never filed a claim with the Company.
Thank you for your International Health Coverage.
Looking forward hearing from you, I remain,
Sincerely yours
Daniela Andrault

Dear Daniela,
Thank you for contacting us at American Visitor Insurance for your US visitor health insurance needs!. Please send your request of cancellation directly to IMG at this address: cancel@imglobal.com

Please note that after the effective date,a $50 cancellation fee will be charged by the insurance company and only full month premium will be considered for refund.

Please let us know if we can help you in any further.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Dear AVI,
I make a mistake on payment while buying Atlas America Insurance plan.
I want a change
Chuanzhen

Dear Chuanzhen,
Thank you for contacting us at American Visitor Insurance for your visitor health insurance needs!. To change your Atlas America policy, please request directly to this address: orders@worldtrips.com
Please provide them with the certificate ID number .

Please let us know if we can help you in any further.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Dear Sirs,
I did purchased Atlas Travel Medical Series plan for my father. Because his backway schedule will be changed to an earlier date, so I want to return part of period covered by original insurance. Can you let me know how to proceed?
Thank you!
Liu

Dear Ms Liu,
Thank you for contacting us at American Visitor Insurance for your US visitor health insurance needs!. You can send your request of cancellation to this email address: orders@worldtrips.com
In your letter, you need to provide them the certificate number
If the cancellation request is made after the effective date, a $25 cancellation fee will be charged by the insurance company and only unused portion of the plan cost will be refunded

Please let us know if we can help you in any further.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910

Hi,
I am trying to get a travel insurance for my sister in law who is coming to visit me in November. Wish to know incase she does not come again will my money be refunded? and How can I file a claim?

Dear Sir/Madam,
Thank you for contacting us at American Visitor Insurance for your visitor health insurance needs!. For any of our visitor policies which can be purchased for the number of days of a person's trip, you will get a full refund as long as you cancel Before the start date of the insurance policy (one exception is Diplomat America and Diplomat LongTerm, they charge a cancellation fee even before it starts). They want to know in writing about the cancellation, but they accept email so it's quite simple and quick.
If a person has a medical issue, the first thing to do is see if the provider will deal with the insurance company and then you would only have to pay your portion of the bill (your visitor's). If the provider will not deal with the insurance company, then it may be necessary for your visitor to pay up front and submit a claim for reimbursement. All the claims form are on our website and are fairly straightforward. If you should need any assistance, we, as your agents, would be able to assist you in any part of this process.

Regards,
www.americanvisitorinsurance.com
Customer care
877 340 7910