I came to the NEU in Boston as a research fellow. I have J1 visa and bought a HCC medical insurance service on Feb, 2014,including my daughter who has J2 visa. It is the Atlas series with the unique market ref.No.B0755RAM00213.
The total price is $857.6, covering 320days.
I was told that there would be a ID card mailed to my apartment. However, by now, nothing got I.
What should I do???
Dear Mr. Sun,
Thank you for contacting us at American Visitor Insurance for your J1 Visa insurance
I'm sorry about any confusion. You should have immediately received a confirmation email with ID cards as part of the attachment which you can print out immediately and use. If you requested, they should also have sent ID cards to your address.
I have pulled up your information. The address looks correct, but there is a different email address associated with the policy. I will ask the company to send the hard copy and confirmation email again to the email you have used now.
For your information, your policy number is A91116681 (your daughter's is A91116682) and you should use this ID number when talking to the company, a doctor/hospital, or us so we can find you more easily. If you have further questions, you can call the company at: 317-262-2132 (they will answer 24/7 for medical emergency, but only 9-5 M-F EST for customer care; you can call us anytime for customer care at 877-340-7910.
Thank you for your patience and you should get the email later today, while the hard copy may take 3-5 business days to get to you.
+1 (877) 340 7910Reviewed and Updated : April 2019