IMG Contact Information

The information below will assist you in identifying which email address to use for specific service requests. By sending the requests the service will become more streamlined and efficient.
 
Contact Information
  • info@imglobal.com
    • Patriot┬« series and T.R.I.P.┬« related date changes; adding, increasing, or removing policy benefits; extensions/renewals
  • chs.service@imglobal.com
    • Patriot series and Global series address changes/corrections; correcting spellings; correcting DOB; resending a kit or ID card or other insurance documents; all non-financial, administrative corrections/changes; Visa letters/confirmation letter requests
  • groupadmin.uw@imglobal.com
    • Requests that should be sent to this email address should be new GROUP (GEO, PGT, Exchange/SHA groups, etc.) enrollments/changes/ terminations and general corrections (name, date of birth, etc.)
  • cancel@imglobal.com
    • Patriot and Global cancellations; follow up inquiries regarding the status of a cancellation request
  • renewals@imglobal.com
    • Global renewal forms; additional Global renewal information; follow up inquiries regarding Global renewals
  • premiumteam@imglobal.com
    • Premium related requests, such as: new premium payment method; premium paid receipt requests; declined payment; and other general premium related inquiries
  • customercare@imglobal.com
    • Claims submissions/status inquiries; benefit verification of sold, active/effective certificates
  • producer@imglobal.com
    • Producer Area requests - including, assistance with login, linking, reports and contact maintenance